Support
How can we help?
Answers to common questions. Can’t find what you’re looking for? Email [email protected].
Is Sonelvia free?
Yes, you can download and start for free, with no ads: free practices and daily letters are always available. Sonelvia Plus is an optional weekly or monthly subscription that unlocks the full library, all voices and backgrounds and your own affirmations. New subscribers can try the monthly plan free for 3 days when the App Store offers it.
Do I need an account?
No. You can listen without an account. An account keeps your progress, wishes, notes, favourites and settings on all your devices. You can sign in with Apple, Google or email.
How does the weekly goal work?
A practice counts when you listen to it to the end, once a day for each practice. Choose a goal of seven or more practices for the week on the Progress tab. The week runs from Monday to Sunday, and the tree starts small again every Monday — your history stays.
When does the magic letter arrive?
Every evening at 8 pm, local time. Tap the orange envelope on the Today tab to open it. Each letter has a warm phrase and a sign for tomorrow.
How do I set up notifications?
Open Profile → Reminders. Set your own reminder time and days, and turn the letter, soft reminders and praise on or off. Sonelvia sends automatic notifications only in the evening, between 7 and 10 pm, at least 15 minutes apart, and never at night, except a reminder you set for another time yourself. Offers of Sonelvia Plus are sent only if you turn them on. If notifications don’t arrive, check that they are allowed for Sonelvia in iOS Settings.
How do I choose a voice or background?
In the player, tap Sound. Choose a voice, a background (rain, forest, ocean or none), the volume and the pause between phrases. Default settings for all practices are in Profile → Default sound.
How does offline listening work?
Tap Download in the player. The practice is saved on your device with the current voice and background and plays without the internet. Manage downloads in Profile → Downloads and sync.
Which languages are supported?
The interface and all practices are available in English, Russian and Ukrainian. Change them in Profile → Language and appearance.
I forgot my password.
Tap Forgot your password? on the sign-in screen, or use the password reset page. If you signed in with Apple or Google, you don’t need a password.
How do I delete my account?
Open Profile → Account and data → Delete account and confirm with your password, or with Apple or Google if you signed in that way. See Delete your account for details.
Is Sonelvia a replacement for therapy or medical care?
No. Sonelvia is a wellbeing and self-reflection tool. It is not a medical device and does not give medical or psychological advice. If you are struggling, please contact a qualified professional or your local emergency services.
How do I report a bug or suggest an idea?
Write from the app (Profile → Help → Contact support) or email [email protected]. Please include your device model, iOS version and app version.
Still need help?
Write to us and we’ll get back to you as soon as we can, usually within two business days. You can also write from the app: Profile → Help → Contact support.